Refund policy

Return and Refund Policy

Thank you for shopping at RetroFoundry! We appreciate your business and want to ensure your satisfaction with our products. Please review our return and refund policy below:

Return Rules:

• Returns are accepted within 7 days from the date of purchase.
• The customer is responsible for providing return shipping.
• No restocking fee will be applied.
• Final sale items are not eligible for returns.

Returning Address:

Returning location vary based on your location. Please contact our customer care team to get more details. Click Here

Item Inspection and Reporting:

Please inspect your order upon reception. If the item is defective, or damaged, or if you receive the wrong item, contact us immediately. We will promptly evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

• Custom products (such as special orders or personalized items)
• Digital Products

If you have questions or concerns about the return eligibility of a specific item, please get in touch with us at info@retrofoundry.ca or click here

Unacceptable Returns:

Unfortunately, we cannot accept returns on the following:

• Sale items
• Gift cards
• Digital items

Exchanges:

For a prompt exchange, return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you get what you want in the fastest possible way.

Refund Process:

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method. Please allow a reasonable amount of time for the refund to be reflected in your account.

We appreciate your understanding and cooperation with our return and refund policy. If you have any further questions or require assistance, please contact our customer service at info@retrofoundry.ca or click here

Thank you for choosing Retro Foundry!