FAQ

Frequently Asked Questions (FAQs) - RetroFoundry

1. Where do you ship?

  • We currently ship to the United States (Contiguous, Alaska, and Hawaii) and Canada. If your country is not on the list, please contact our Customer Care team for assistance.

2. Can I ship my order to multiple addresses?

  • No, at the moment, we do not offer the option to ship items within the same order to multiple addresses. Each order must be shipped to a single address. Please place a unique order for each shipping destination.

3. Will I be charged customs & duties?

  • Customs, duties, and additional taxes may apply for orders shipped outside the Contiguous US and Canada. These charges are the responsibility of the purchaser and are not collected by RetroFoundry at the time of payment.

4. How does the Free Shipping promotion work?

  • Free Shipping applies to orders with shipping destinations within the Contiguous United States or Canada, excluding case pack orders. Specific terms and conditions include:
    • Excludes Expedited Shipping and case pack products.
    • Valid for Standard Shipping only.
    • Not applicable to orders with items canceled, bringing the subtotal below the promotion amount.
    • Consumers are responsible for return shipping costs.
    • RetroFoundry reserves the right to change or discontinue the promotion at any time without notice.

5. What are the domestic shipping rates for Canada?

  • Express Shipping (1 to 2 business days): 21.90 CAD
  • Standard Shipping (3 to 9 business days): Free for orders over $60, 10 CAD otherwise.

6. What are the US shipping rates?

  • Express International (2 to 3 business days): 34.90 CAD
  • Standard International (4 to 8 business days): Free for orders over $100, 20 CAD otherwise.

8. Can I change or cancel my order?

  • Once an order is placed, it cannot be changed or canceled. Please double-check your items and shipping information before confirming your purchase.

9. How can I track my order?

  • Once your order ships, you will receive a tracking number via email. Use this number to track your package through the designated carrier's website.

10. How do I contact Customer Care?

  • For any further assistance, contact our Customer Care team here.

Thank you for choosing RetroFoundry! If you have additional questions, feel free to reach out to our team.